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Futa Bus Lines

"Terms And Policies"

1. Being able to reference the basic information related to booking ticket, route, seating position and payment method.

2. Passenger’s information will be highly protected by FUTABUS.VN according to our privacy policy.

- We will only use passenger’s information lawfully or after having your agreement.

3. You can send complains directly to our Customer Care division of FUTABUS.VN. and we will send instantly back to Headquarter by the fastest approach to find the solutions.

4. In order to understand our Policy and Regulation published on the FUTABUS.VN website, please frequently read through our terms and notifications.

5. Please! Do not access into any websites/services which are not provided by FUTABUS.VN


6. Passengers will agree that do not operate any harassed activities to our system.

7. Please bring the confirmed email contained seating code in order to take the ticket before departure 30 minutes.

8.The passenger’s information must be correct or you will not allow exchanging/cancelling tickets.

9.Passengers cannot exchange/cancel tickets during festival/holiday time. Passengers exchange/cancel tickets before 24 hours, cancel fee 10%.

10.We will not handle any activities related to cheat; hack or damage the system but the law will.

11.Please contact 1900 6067 if you desire to have shuttle bus services before booking tickets. However, the serviced range of shuttle buses is limited hence we cannot pick you up if you are outranged.

12.University examination candidates, please, bring your ID card and University examination letter. Any fraud activities, FUTA will not take any responsibilities to provide ticket and refund.

13.All the information which is revealed on FUTABUS.VN is our copyright. Any using of images, information on the website which is out of our knowledge or permission will be considered as copyright infringement.

FUTA - Quality is honor


More than 20,000,000 passengers

FUTA serves more than 20,000,000 passengers all over the country per year.


More than 250 ticket offices, shuttle offices

FUTA has more than 250 ticket offices, shuttle offices, stations.


More than 1,600 trips per day

FUTA serves over 1,600 trips per day.

Futa services


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