Booking center and customer care
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1. Being able to reference the basic information related to booking ticket, route, seating position and payment method.
2. Passenger’s information will be highly
- We will only use passenger’s information lawfully or after having your agreement.
3. You can send complains directly to our Customer Care division of FUTABUS.VN and we will send instantly back to Headquarter by the fastest approach to find the solutions.
4. In order to understand our Policy and Regulation published on the FUTABUS.VN website, please frequently read through our terms and notifications.
5. Please! Do not access into any websites/services which are not provided by FUTABUS.VN interface.
6. Passengers will agree that do not operate any harassed activities to our system.
7. Please bring the confirmed email which contain reservation code in order to take the ticket before departing time 60 minutes for shuttle bus.
8. The passenger’s information must be correct or you will not allow exchanging/cancelling tickets.
9. Passengers can not exchange/cancel tickets during festival/holiday time (Normal days passengers can exchange/cancel the tickets once, and before 24 hours), cancel fee 10%.
10. We will not handle any activities related to cheat; hack or damage the system but the law will.
11. Please contact 1900 6067 if you desire to have shuttle bus services before booking tickets. However, the serviced range of shuttle buses is limited hence we cannot pick you up if you are outranged. Thank you!
Please wait . . .